Practice

Do not go quietly…

(March 2005) My legal practice consists of representing advisors and dealers in litigation and regulatory matters, as well as employment law. So, when an employment case recently landed on my desk, I became excited. The issue involved a dispute between advisors and a branch manager from RBC Dominion Securities in Cranbrook, B.C., who, in 2000, […]

By Ellen J. Bessner |March 18, 2005

3 min read

Let clients know you can help boost their after-tax income

(March 2005) With personal income taxes in the spotlight at this time of the year, some of your clients and prospects may be wondering what they can do to reduce their annual tax burden. Make them aware how you can help by sending them the following letter: Dear [Client’s name], As springtime approaches, we have […]

By Staff |March 17, 2005

2 min read

Personality matters: Tailor your practice to meet clients needs

(March 2005) Relationships, we are told, are the key to success in the advisory business. Fair enough. But let me ask you: what makes a good relationship with a high-networth client? Is it whether you and the client get along on a personal level? Whether the client says he or she is satisfied? Whether the […]

By Thane Stenner |March 15, 2005

5 min read

Portus fallout part 2: The irate investor

(March 2005) What happens when an advisor recommends Portus to a client and then stops all communication when the firm’s assets are frozen? It’s not a pretty story, but you can probably guess the outcome. The advisor loses the client, who is left frustrated and upset. Debbie*, a single parent and business owner from Edmonton, […]

By Doug Watt |March 9, 2005

3 min read