Have a smooth business trip

Every businessperson has his or her share of airport horror stories. Missed connections, flights delayed for hours or cancelled outright, and other indignities, are all risks.

Read: Gov’t to blame for high cost of air travel: C.D. Howe

Basic service standards are actually enshrined in law, though some details can vary between airlines. The Canadian Transportation Agency has tips for a stress-free journey the next time you book a flight.

• Check in early or online
• Print your fare rules and carry them with you
• Confirm your airline’s baggage limits
• Call at least 48 hours prior to departure for any special needs
• Double-check your passport, visas, vaccination certificates
• Carry essential and valuable items with you on board, like travel documents, medication, medical devices, money, jewelry and electronics

Read: Retirees who travel are healthier, says report

If you have a problem with a flight that can’t be resolved with the airline, the transportation agency can step in and provide facilitation, mediation or adjudication. You can also lodge a complaint about:

• Delayed, lost or damaged baggage or shipped goods;
• Baggage charges and size limits;
• Flight delays and cancellations or missed connections;
• Schedule changes made before or after departure;
• Cancelled reservations;
• Ticket restrictions
• Airline charges and fees;
• Denied boarding due to overbooking or equipment downgrade;
• Refusal to transport because of late check in or because of missing travel documents;
• Refund requests;
• Loyalty programs, if they are owned by the airline.

Transport Canada is responsible for safety or security complaints.

Read: How the CRA treats snowbirds

Staff

The staff of Advisor.ca have been covering news for financial advisors since 1998.