Industry News

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Some service basics lacking at the Big Five: DALBAR

A new study by DALBAR Canada has found that when it comes to Customer Service 101, little things can go along way in landing would-be clientele. Yet at the branch level of some of Canada’s major banks, simple but effective service skills are in short supply. Using “mystery shoppers,” DALBAR audited service at Ontario retail […]

By Mark Noble |August 15, 2007

3 min read

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Late-month jitters can’t derail high fund sales: IFIC

July may seem like ancient history for those slogging through the current market downturn. But fund sellers can take heart in the news that last month’s fund sales were quite resilient to a late month market slide, according to the latest monthly statistics from the Investment Funds Institute of Canada. “Canadians continued to focus on […]

By Mark Noble |August 15, 2007

3 min read

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New Series T solutions: Cash flow with added tax efficiency

As the overall population ages, investors are increasingly looking for solutions that can provide both regular cash flow and tax savings. Franklin Templeton Investments’ Series T funds and portfolios have proven popular with investors and advisors as a way of generating tax-efficient cash flow. Franklin Templeton Investments has added a Series T version to five […]

By Staff |August 14, 2007

1 min read

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(August 14, 2007) The Canadian Revenue Agency has plans to audit more than 50,000 individuals who have participated in tax shelter gifting arrangements. These audits will be in addition to the 46,000 completed or ongoing audits on Canadians. The CRA says that it will audit every tax shelter gifting arrangement. The agency says new schemes […]

By Staff |August 14, 2007

4 min read

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IFB outlines problems with Registration Reform Project

Coming up with new regulations isn’t easy. Just ask the Independent Financial Brokers of Canada, which has more than a few issues with the Canadian Securities Administrators’ Registration Reform Project. In the IFB’s quarterly newsletter, the association outlines its beefs with the proposal and says the project “comes wrapped in the guise of an attempt […]

By Bryan Borzykowski |August 14, 2007

4 min read

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(August 13, 2007) With the sub-prime woes throwing the financial world into turmoil, CIBC has revealed that it has about a $1 billion exposure to the embattled market. In an announcement coming two and a half weeks before the bank reveals its quarterly results, CIBC says its total exposure to the American mortgage market is […]

By Staff |August 13, 2007

3 min read

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Smart money playing it safe

Recent market gyrations have captured the attention of retail investors who may question whether the end is nigh for the four-year bull-run on global equity markets. Even their trusted investment advisors may not have all the answers, so it is often helpful to examine where the “smart money” is heading. Institutional investors have largely stuck […]

By Steven Lamb |August 13, 2007

3 min read

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(August 10, 2007) Slumping markets may have monopolized the headlines over the past two weeks, but there was some good news Friday morning: the American consumer report appears to be recovering from a two-month slide. According to the RBC CASH (consumer attitudes and spending by household) Index, American sentiment improved from a reading of 76.1 […]

By Staff |August 10, 2007

2 min read

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Central banks try to soothe markets

With stock markets in turmoil for a second week in a row, central banks around the world were forced to inject billions of dollars into their respective banking systems. In the past 48 hours, about $323 billion worldwide has been pumped into the markets — the Bank of Canada put in more than $1.68 billion […]

By Bryan Borzykowski |August 10, 2007

3 min read

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(August 9, 2007) Deutsche Bank has named David Fry as the new managing director and head of global markets for Canada, responsible for all debt products in the country. Fry comes to the Toronto office of the German banking giant from the London office of Dutch bank ABN Amro, where he served as executive director […]

By Staff |August 9, 2007

1 min read

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