Professional planning faces obstacles

By Steven Lamb | September 14, 2006 | Last updated on September 14, 2006
4 min read

The future of financial advice will be driven by a shift to holistic planning, but there are still significant challenges to overcome on the road to professionalism, according to a panel of distribution insiders, speaking earlier this week at the Univeris Client Conference in Toronto.

Advisors are increasingly realizing the value in expanding their service offerings, but face impediments, ranging from compensation structures to the fractured regulatory environment.

“Planning is still very much alive. In fact, it’s blossoming,” said Scott Sinclair, president and CEO of Aegon Dealer Services. “The smart advisors are building businesses, hooking up with insurance specialists and mortgage specialists. They’re broadening their exposure and their businesses so they are not one-person businesses, but are integrated businesses.”

But one of the problems of this broader business model is that it increases the burden of compliance, as the advisor may be answering to the IDA, the MFDA and their provincial regulators for both securities and insurance.

These multiple layers of regulation are driving consolidation in the industry, as advisors bulk up in an attempt to achieve economies of scale. Sinclair said history is bound to repeat itself, however, pointing to the re-emergence of boutiques that followed concentration within the IDA channel.

“I think in the short term, over the coming five years, we’re going to see a very tight consolidation take place,” Sinclair said. “By the 10th year, I think we’ll see a real breakout into the boutiques again. The regulation and economics is forcing the consolidation.”

Perhaps a better means of addressing the issue would be consolidation amongst the regulators themselves. The IDA has expressed interest in merging with the MFDA, but so far has been rebuffed. Far less likely would be a merger of the various provincial securities regulators, which are largely held apart by politics. Even more remote is the likelihood of Sinclair’s recommendation, that all of Canada’s financial regulators merge, bringing insurance and investment oversight together as one super-regulator.

“I really don’t care if the IDA and MFDA come together. I’d be really interested in when they fold in CLHIA, etc.,” he said. “If we’re talking about planning, then why don’t we? When you look at what best serves the client and making sure the client is being looked at from a full perspective, I think, regulatory-wise, it would be a great thing if they came together, both provincially and across the different jurisdictions in terms of product. That for me is ultimately where the regulation needs to go.”

Along with the political hurdles such a move would face, there are cultural issues unique to each regulatory group.

David Baird is president of Ten Star Financial Services, which consists of a mutual fund dealership as well as managing general agency. He said would prefer to see the insurance industry brought into line with the mutual fund industry.

“In the mutual fund world, where they have to deal with one dealer, you’d call it off-book trading,” Baird said. “Off-book trading is normal practice in the life insurance world. We have a major problem that the regulator has not come up to the table and helped us to control that.”

Compensation

A common bone of contention on the path to “professionalism” is the question of compensation. Many proponents of “professionalization” argue that a fee-based structure serves the client’s best interest, as it is seen to reduce conflict of interest in the selection process for investment products

Since all compensation ultimately is paid by the client, there is some debate over whether it should be routed through the product manufacturer in the form of trailers and commissions, or whether the client should pay up front and reduce the supplier’s influence on the advisor. They see it as a matter of trust.

Sinclair said the level of trust clients have in their advisors is evident in the complaints they file. These often demonstrate that the client will blindly follow advice and are, in fact, shocked when the investment or strategy goes sour. It’s a feeling of misplaced trust that drives a client to sue their advisor.

While it may occasionally lead to complaints, the trust-based relationship is the only way a professional advisor can survive, according to Sinclair.

“To the extent that there are some, let’s call them ‘old world advisors,’ who churn their book, make a sale and move on, and are not professional financial planners, I don’t think they had a trust relationship to start with,” said Chuck Grace, vice-president and COO of Quadrus Investment Services. “I think they’re probably dead and they don’t know it.”

While the panel agreed that the future will see a renaissance for professional planning, they also agreed that fee-based compensation structures were too much of a “hard sell” among the mid-market clientele.

“Many clients would rather have them as commission-based,” said David Baird. “They’re cheap — they say ‘I don’t want to pay fees.’ A wealthy businessman wants estate planning and tax planning, but he doesn’t want to pay for it.”

Despite the friction fee-based compensation can cause, it could still gain ground, though it may never fully supplant traditional compensation.

“I don’t think fee-based will ever eclipse the commission-based system,” says Sinclair. “It comes back to ‘how does the consumer understand the value of writing a cheque?’. I think fee-based will always have a place, it will grow somewhat, but in the end it’s a heck of a hard sell with the mid-market.”

“There are thousands of consumers that are very sophisticated and they are fee-based clients,” said Baird. “For some financial advisors, that’s the only way they want to do business. But most of them at this time are in commission sales. Going forward I think we’ll just have a mixture.”

Filed by Steven Lamb, Advisor.ca, steven.lamb@advisor.rogers.com

(09/14/06)

Steven Lamb